When you arrive, you’ll be greeted by our customer experience liaison who will help guide you through your visit to the clinic and introduce you to our triage nurse.

The triage nurse will perform a preliminary assessment of your pet, and have a chat with you about why you are concerned about your pet. From here, you will be seen by the veterinarian and their team.

During emergency hours, our hospital follows the triage principle. This means that rather than a ‘first come, first serve’ basis, you can rest-assured that our most critical patients are always seen first.

Absolutely, this is always helpful to the team on duty in order that they can provide your pet with the best care.

However, in an emergency – it’s more important that we see your pet, and we can worry about their records at a later time.

Be sure to bring your dog with a well-fitted collar or cat safely confined in a cat carrier.

This is one of the most common questions that we encounter. If you are concerned, come down to the hospital with your pet.

You know them best, we trust your judgment and the best case scenario is a clean bill of health for your pet.

If you are unsure about your fur baby, then we would certainly rather be cautious.